FAQs

Choose the item(s) you want to buy on the product page, then click the “Add To Cart/Buy Now” button and proceed to the checkout page to complete your order(s). We’ll handle your order and let you know the shipping time!

We offer free shipping on all US orders.

On average, merchandise is processed and shipped from our facility 1-2 business days after purchase.

Standard shipping/transit times apply: 7-14 business days for US Orders.

Yes, all customers will receive an order number after placing their orders. Please contact us at support@biscuitbaker.com if you don't receive one within 24 hours.

Tracking numbers can take 1-3 business days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us at  support@biscuitbaker.com 

It will usually take between 2-5 business days.

First off, please try not to!

However, you can still update your order information (including changing size, color, quantity, or shipping address). Please immediately contact us at support@biscuitbaker.com  and our team will gladly resolve all of your concerns.

You can cancel or modify an order within 12 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.

Please contact us at support@biscuitbaker.com  with your order details. We will cancel your order and provide a full refund.We cannot cancel orders once the printing process has begun.

We accept various payment methods, including major credit cards as well as Paypal. The available options will be displayed at checkout.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our

credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We ship from our partnered warehouses & factories located in UK, US ,and China.

Our offices are located in  US.

All inquiries can be forwarded to support@biscuitbaker.com